Privacy Policy

1. Who we are

Asset Tracers Global is a trading name of MRK Associates. Depending on the circumstances and the data protection law that applies, MRK Associates is generally responsible for deciding how personal information collected through this website and our services is used.

2. Information we may collect

The information we need depends on the enquiry or case. It may include:

• your name, address, email address, telephone number and other contact details;
• identity and verification information;
• details about historic or current shareholdings, dividends, securities, companies, folios and related assets;
• family, inheritance, succession, nominee or legal-heir information where relevant to a claim;
• copies of certificates, identity records, correspondence and other supporting documents;
• banking, tax or financial information where reasonably required in connection with recovered assets, payment, repatriation or professional coordination;
• communications with us, including emails, messages, calls and documents you provide;
• information supplied by an authorised representative, family member or professional adviser; and
• technical information generated when you use our website, such as device, browser, IP address and basic usage or security data where available.

Please avoid sending information that is not relevant to your enquiry or case.

3. How we obtain information

We may receive personal information directly from you, from someone acting with your authority, from family members or representatives involved in a case, and from professional advisers or service providers supporting the matter.

Where appropriate to an asset-tracing or recovery matter, information may also be obtained from publicly available sources and legitimate corporate, shareholder, registry, court, government or other records relevant to establishing ownership, entitlement or contact.

4. How we use personal information

We use personal information only where we have a legitimate reason to do so. This may include:

• responding to enquiries and assessing whether we may be able to assist;
• providing and administering agreed asset tracing, recovery and related support services;
• establishing identity, ownership, entitlement, succession or authority;
• communicating with companies, registrars, depositories, banks, authorities and other organisations involved in a matter;
• coordinating legal, accountancy, banking or other specialist input where required;
• managing contracts, engagement terms, invoices and business records;
• preventing fraud, protecting our clients and maintaining the security of our systems;
• complying with legal, regulatory, tax, record-keeping or professional obligations that apply to us; and
• operating, maintaining and improving our website and services.

Where UK or EEA data protection law applies, the legal basis may include performance of a contract or steps requested before entering a contract, compliance with a legal obligation, our legitimate interests or those of another person, and consent where consent is appropriate. The basis can differ according to the information and purpose involved.

5. Sensitive and special-category information

Some complex inheritance or identity matters may involve information that receives additional legal protection in certain countries. We do not ask for sensitive information unless it is reasonably relevant to the service or required by law, and we apply additional care where such information is processed.

6. Who we may share information with

A recovery matter can require coordination with third parties. Where relevant and proportionate, personal information may be shared with:

• companies, registrars, transfer agents, depositories and other securities-market participants;
• government departments, courts, statutory bodies, regulators or claim authorities;
• solicitors, advocates, accountants, tax advisers, banks and other appropriately qualified professionals;
• technology, document, communications, hosting and administrative service providers;
• your authorised representatives, executors, administrators, family members or other parties properly involved in a claim; and
• law enforcement, regulators or other bodies where disclosure is required or permitted by law.

We do not sell personal information to advertisers.

7. International transfers

Our work is international and many matters involve people, companies, assets or professionals in more than one country. Information may therefore be accessed, processed or transferred internationally, including to or from India, the United Kingdom, the UAE and other relevant jurisdictions.

Where data protection law requires additional safeguards for an international transfer, we take reasonable steps to use an appropriate lawful mechanism or other permitted safeguard.

8. How we protect information

We use reasonable organisational and technical measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No online service or method of electronic storage can be guaranteed to be completely secure, so we also ask clients to use appropriate care when sending confidential documents electronically.

9. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide or administer services, to maintain appropriate business and case records, to resolve disputes and to satisfy legal, tax, regulatory or professional requirements that apply.

Because asset recovery and inheritance matters can remain active or relevant for extended periods, retention periods may differ between cases.

10. Your rights

Your privacy rights depend on the law that applies to you and to our processing. They may include the right to request access to personal information, correction of inaccurate information, deletion, restriction, objection to certain processing, portability of information and withdrawal of consent where processing is based on consent.

These rights are not absolute and may be limited where we have a lawful reason or obligation to retain or use information. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

11. Cookies and website data

This website may use cookies and similar technical storage where needed for website functionality, security, forms or other enabled features. More information is provided in our Cookie Policy.

12. Children

Our website and services are not directed at children. If information relating to a minor is genuinely necessary for an inheritance, estate or similar matter, it should normally be provided by a parent, guardian or other person with appropriate authority.

13. Third-party websites

Our website may link to websites operated by other organisations. Their privacy practices are outside our control, and we recommend reviewing their privacy information before providing personal data to them.

14. Changes to this policy

We may update this Privacy Policy when our services, website, suppliers or legal obligations change. The latest version will be shown on this page with its updated date.